Performance Management

Restaurant performance, goals, and monthly accountability.

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Restaurant

North Collins Scorecard

Eastchase Scorecard

Reporting year

Reporting month

North Collins Street

•

2026

October

Critical Success Factors

Every factor shows Goal, YTD, QTD, and MTD together. Missing actuals display as —.

Metric

Goal

YTD

QTD

MTD

Retention %

—

—

—

—

Training proficiency

—

—

—

—

CEM attentive & friendly %

—

—

—

—

Staffing vs. benchmark %

—

—

—

—

Formula: current staff ÷ staffing benchmark × 100. Count: — / — staffed.

Metric

Goal

YTD

QTD

MTD

Profit %

—

—

—

—

Food cost %

—

—

—

—

Labor %

—

—

—

—

Positive food cost gap %

—

—

—

—

Labor IPO gap %

—

—

—

—

Total IPO %

—

—

—

—

Measures to be defined

Metric

Goal

YTD

QTD

MTD

CEM OSAT

—

—

—

—

Food safety score

—

—

—

—

Smart Shop score

—

—

—

—

Metric

Goal

YTD

QTD

MTD

Sales % increase

—

—

—

—

CFA One % of total sales

—

—

—

—

Outside sales % increase

—

—

—

—

Marketing % of sales

1%

—

—

—

Customer frequency change

—

—

—

—

The Chikin Coop — North Collins Street & Eastchase Parkway

The Chikin Coop — North Collins Street & Eastchase Parkway

This site is created for Chick-fil-A North Collins Street and Chick-fil-A Eastchase Parkway team use. It is not an official Chick-fil-A corporate website.

This site is created for Chick-fil-A North Collins Street and Chick-fil-A Eastchase Parkway team use. It is not an official Chick-fil-A corporate website.

This site is created for Chick-fil-A North Collins Street and Chick-fil-A Eastchase Parkway team use. It is not an official Chick-fil-A corporate website.